All returns must be sent in original packaging. If boxes are not present we can not refund or exchange the items.
You have a 30-day money-back guarantee on all purchases from the date ordered.
If your Mobile Phone Signal Booster product is faulty you are entitled to return it to us for a replacement subject to manufacturer warranties and timelines.
In order to process the return of a faulty good, please read the following carefully:
- All faulty returns must be authorized by Customer Services before returning. Please email us for a returns address as different to address to the accountant on the homepage. (Any boosters sent to this address will not be refunded or replaced). We ask this as manufacturer warranties vary by product and the time frame in which they can be returned to us varies. It is also essential in order to ensure the correct returns form is filled in before returning your order.
- Faulty goods can only be replaced once the original has been returned to us.
- All returns should be sent recorded and tracked delivery. This provides proof of our receivership. If we do not receive a returned item that has been sent without tracking, we are not liable to cover the cost or replace this item.
- All faulty goods will be inspected and tested upon return. If the item is found to be working, or damaged due to natural wear or tear, or faulty as a result of human error, it will be returned to the customer. As such, please email or call us if in doubt.
- All items and original packaging must be included with your return. Failure to do so will result in a packaging fee or loss of entitlement to a replacement or refund.
- You may return any item within 30 days of receiving it, for a refund, You must contact us by telephone or email for a return code. We will refund your card or issue a credit note once we have received and processed the item.
- You may return any item within 30 days of receiving it. This must be in original boxing with instructions. We will issue a refund -20% restocking fee once the returned item has been received and inspected by us.
- All items must be authorized by Customer Services before returning by contacting us by email or telephone within 14 days stating the issue with the repeater. This is essential in order to ensure the correct returns form is filled in before returning your order.
- All returns are sent at the buyer’s expense.
- We will only refund postage if the return is a result of our error.
- If a product is sent back to us without the original packaging we will not refund, exchange, or send it back to you as per our terms and conditions.
- If missing any items we will not accept returns. If you have sent back with missing items and want the item back you must organize a courier to collect them.
All Items sent back will have a 20% restocking fee.